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Organizations that are just starting to use learning technology as a competitive advantage often start with knowledge management. Online repositories for company knowledge help sales and operations personnel look up critical information just in time. This helps employees deliver rapid, accurate service to customers.
As simple reference engines, knowledge management systems should be elegantly simple, highly intuitive, and easy to update.
People engage with knowledge management because they need to look up specific facts. We always make sure that job-relevant information is never more than three "clicks" away. |
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"We
wanted a quick way for our sales specialists to understand the products.
The 'selling strategies' and 'overcoming objections' buttons just enhance
it. This is exactly what I had in mind. Great work!"
Tom Hilgart
Organizational Development
CNA Insurance |
